SHIPPING POLICY

Overview

NUMBYBEAR ships eligible orders within the United States. Our goal is to provide reliable order processing, clear tracking information, and helpful support. Shipping options and product availability may vary by item, destination, and applicable requirements.

Order Processing

Orders are generally processed Monday through Friday, excluding federal holidays. Our target processing window is 1–2 business days after payment confirmation, subject to inventory, verification, and fulfillment capacity. Orders placed after the daily processing cutoff or on weekends generally begin processing the next business day. You will receive an order confirmation and, once your order ships, a shipping confirmation with tracking information. Processing times are estimates, not guarantees.

Shipping Methods & Delivery Estimates

Where offered at checkout, shipping options may include standard (approximately 5–7 business days), expedited (approximately 2–3 business days), and overnight (approximately 1 business day). These estimates begin on the shipment date, not the order date, and depend on carrier service and destination. Not all services are available for every order. Delivery may be delayed by weather, carrier disruptions, holidays, address issues, or other circumstances beyond our control. Signature-required delivery may be available for an additional fee.

Shipping Rates & Free Shipping

Shipping charges are displayed at checkout and may depend on package weight, destination, and selected delivery service. Free standard shipping on eligible orders over $75 within the contiguous United States, only if this offer is active and shown at checkout. Taxes and any additional fees are calculated separately where applicable.

Where We Ship

We intend to ship to eligible addresses in all 50 U.S. states, subject to product restrictions and carrier availability. At this time, orders to P.O. boxes, APO/FPO addresses, U.S. territories, and international destinations are not supported unless an exception is expressly offered at checkout. Certain products may have additional destination or purchaser restrictions.

Tracking Your Order

When your order ships, we will send tracking information to the email address associated with your purchase. Carrier tracking may take up to 24 hours to show movement.

Incorrect Shipping Address

Please review your delivery address carefully before placing your order. If you need a correction, contact hello@numbybear.com as soon as possible with your order number. We will try to help, but changes cannot be guaranteed once processing or shipment has begun. Additional shipping charges may apply to packages returned or redirected because of an incorrect address.

Lost or Missing Packages

If tracking shows a package as delivered but you cannot locate it, please check your mailroom, front desk, package locker, building manager, covered entryways, neighbors, and household members. Carrier delivery scans may sometimes precede actual arrival; allow up to 1–2 business days where appropriate.

If the package is still missing, email hello@numbybear.com with your order number within 7 days of the carrier-reported delivery date. We may investigate with the carrier and request delivery confirmation or open a claim. Any replacement or refund will depend on the circumstances, carrier findings, and applicable law. We do not guarantee replacement of packages confirmed delivered to the correct address.

Damaged Shipments

If an order arrives damaged, contact hello@numbybear.com within 7 days of delivery and include your order number, photos of the shipping package, and photos of the affected products. Keep the original packaging until your claim is resolved. We will review the issue under our Return & Refund Policy and applicable law.

Contact

For shipping questions, email hello@numbybear.com. Please include your order number when available. Customer service hours and response times will be posted once finalized.