RETURN & REFUND POLICY
Overview
At NUMBYBEAR, we want you to feel confident in your purchase. This policy explains when products may be returned, how to report a problem, and how refunds or replacements are handled. Product-specific safety and hygiene restrictions may apply.
Return Eligibility
Unopened, unused products in their original, undamaged packaging may be eligible for return when the request is submitted within 30 days after delivery and proof of purchase is provided. Items must not have been tampered with or stored contrary to their labeled instructions. Returns require prior authorization.
Items Not Eligible for Standard Return
Opened or partially used topical products; products with broken seals; items returned after 30 days; final-sale or clearance items identified as such at purchase; items damaged through improper storage or handling; and bulk orders of 10 or more units, except as described below. Apparel and accessories are eligible only when unused, unworn, unwashed, and in original condition; personalized or made-to-order items may be final sale where disclosed at checkout.
Product Reactions and Safety Concerns
If you experience an unexpected reaction, stop using the product and follow the warnings on its labeling. Seek prompt medical advice for concerning symptoms, and emergency care for serious reactions. Contact NUMBYBEAR with your order number, product name, a description of the issue, and the lot number if available. We will review reported reactions even when the item has been opened or the standard return window has passed. Eligible reaction-related refunds are not conditioned on returning an opened topical product. Do not send used topical products back unless we specifically instruct you to do so. Follow the product label and local disposal guidance.
Damaged, Defective, or Incorrect Orders
Notify us within 7 days of delivery if an item arrives damaged, defective, or incorrect. Include your order number, a description of the issue, and clear photographs of the item and packaging when available. After review, we will arrange an appropriate replacement or refund at no additional cost for confirmed fulfillment errors or product defects. This reporting window does not limit rights that cannot legally be waived.
How to Request a Return
Email hello@numbybear.com with your order number, the item(s), and your reason for return. Our target response time is 2 business days. If approved, we will provide return authorization and shipping instructions. Do not mail an item before receiving instructions. Customers generally pay return shipping for change-of-mind returns; NUMBYBEAR covers reasonable return or replacement shipping for verified errors or defects.
Refund Processing
Once an authorized return is received and inspected, we aim to communicate the decision within 3–5 business days. Approved refunds are issued to the original payment method, generally within 5–10 business days after processing, depending on the financial institution. Where offered, store credit may be issued sooner. Original shipping charges and expedited handling fees are generally nonrefundable unless required by law or the issue resulted from our error.
Exchanges
For eligible products, exchanges may be available subject to stock and product condition. Request an exchange through the same return process. For hygiene and safety reasons, opened topical anesthetic products cannot be exchanged for resale.
Affiliate and Referral Purchases
Purchases made through an authorized affiliate or referral link follow this policy when NUMBYBEAR is the seller of record. Refunds may result in adjustment or reversal of related affiliate commissions.
Contact
Questions about returns, refunds, or product concerns: hello@numbybear.com. Website: NUMBYBEAR.com. We aim to respond within two business days.